Master of Science in Strategic Management and Customer Experience

Master of Science in Strategic Management and Customer Experience

Course Title

Master of Science in Strategic Management and Customer Experience

MQF Level

7

Duration and Credits

3 Semesters

90 ECTS

Mode of Study

Full-time

Information for International applicants

Applicants must be in possession of:

Refer to the list of country-specific qualifications

  1. the degree of Bachelor of Commerce from this University, in the same or in related areas of study as one of the areas of study applied for, obtained with at least Category II or
  2. the degree of Bachelor of Commerce (Honours) from this University, in the same or in related areas of study as one of the areas of study applied for, obtained with at least Second Class Honours. The Board may also consider applicants in possession of the degree obtained with Third Class Honours, provided that applicants have obtained other qualifications, including relevant work experience, following their first cycle degree or
  3. the degree of Bachelor of Science (Honours) in Business and IT from this University, obtained with at least Second Class Honours or
  4. the degree of Bachelor of Science in Business and Computing from this University, obtained with at least Category II and with a minimum average of 65% in the Business area. The Board may also consider applicants in possession of the degree obtained with Category III, provided that applicants have obtained other qualifications, including relevant work experience, following their first cycle degree or
  5. a first cycle degree from this University obtained with at least Second Class Honours or Category II in an area deemed appropriate by the Board. Applicants shall be required to submit a portfolio covering at least twelve months of relevant and related experiences. Such applicants may also be required to attend an interview to allow the Board to assess their suitability to follow the Course with profit or
  6. a first cycle degree from any university that is equivalent to the qualifications set out in paragraphs (a) to (e).

In appropriate cases, the Board may require students admitted to the Course to follow and pass supplementary study-units to which a maximum of 12 ECTS credits are assigned, in addition to the programme of study.

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You can submit your application online. The deadlines for submission of applications vary according to the intake and courses. We encourage all international applicants to submit their applications as soon as possible. This is especially important if you require a visa to travel and eventually stay in Malta.

You can compare your national qualifications to the local requirements by visiting our qualifications comparability webpage. Access more information about our admission process and English language requirements.

The University of Malta has student accommodation on campus called Campus Hub. Campus Hub is just a 2-minute walk from the main campus. For more information, visit the accommodation website.

Our dedicated team at the student recruitment office is here to support you every step of the way. From the moment you start your application to the moment when you receive your decision letter, we're here to assist you. If you have any questions or need further information, don't hesitate to reach out to us. You can contact us at info@um.edu.mt, and our team will be more than happy to help.

After you receive an offer from us, our International Office will assist you with visas, accommodation and other related issues.

This programme equips you with the essential skills and knowledge to excel in marketing and management roles across various industries. With a strong emphasis on understanding customer needs and creating meaningful experiences, you'll gain both theoretical insights and hands-on expertise. In addition to mastering communication, analytical thinking, and problem-solving, you’ll develop a customer-centric mindset and leadership abilities that will empower you to lead teams effectively. By completing this programme, you’ll be prepared to thrive in diverse roles such as marketing manager, experience manager, customer service manager, or even chief experience officer, positioning yourself for success in any organisation.

In addition to the 60 ECTS credits (compulsory and elective study-units) assigned to the programme of study for the course, students shall be required to register for a supplementary study-unit.
 
Semester 1
 
Compulsory Units (All students must register for this/these unit/s)
 
MGT5204 Management Science and Decision Analysis 5 ECTS      
MGT5207 Strategic Management and Enterprising 5 ECTS      
MGT5208 Cognitive Heuristics and Judgment in Managerial Decision Making 5 ECTS      
MRK5015 Customer Experience Design for Marketing and Management 5 ECTS      
MRK5019 Experience-Driven Product and Service Design 5 ECTS      
MRK5020 Customer-Centric Marketing, CRM and Applied AI 5 ECTS      
 
Supplementary Unit
 
MRK3704 Advanced Research Methods 4 ECTS      

 
 
Semester 2
 
Compulsory Units (All students must register for this/these unit/s)
 
MGT5202 Strategic Human Resources Management 5 ECTS      
MRK5814 Marketing Strategy: Planning and Simulation 5 ECTS      
 
Elective Units (Elective units are offered subject to availability, a minimum number of student registrations and time-table constraints)
There are four streams of study-units; two streams pertaining to the Marketing stream and another two streams pertaining to the Management stream. Students are to select 1 study-unit from each stream. Study-units from one stream cannot be substituted by study-units from a different stream.

Marketing Triplet 1:
Students are required to choose ONE elective study-unit from the following.
 
MRK5021 Strategic SEO and Content Marketing 5 ECTS      
MRK5022 Retail and eCommerce 5 ECTS      
MRK5827 Cooperation and Competition in Complex Markets 5 ECTS      
 
Marketing Pair 1:
Students are required to choose ONE elective study-unit from the following.
 
MRK5014 Internationalization: Decisions and Strategies 5 ECTS      
MRK5023 Marketing Strategy for Network Products and Technology 5 ECTS      
 
Management Pair 1:
Students are required to choose ONE elective study-unit from the following.
 
BEM5107 Project Management and Design 5 ECTS      
MGT5205 Service Design and Operations Strategy 5 ECTS      
 
Management Pair 2:
Students are required to choose ONE elective study-unit from the following.
 
BEM5108 Applications of Emerging Technologies and AI 5 ECTS      
MGT5203 People Performance Metrics 5 ECTS      

 

 
Semester 1
 
Compulsory Units (All students must register for this/these unit/s)
 
EMA5922 Dissertation 30 ECTS      

 

This programme of study is governed by the General Regulations for University Postgraduate Awards, 2021 and by the Bye-Laws for the award of Master of Science - M.Sc. - under the auspices of the Faculty of Economics, Management and Accountancy.

At the end of this course, you will have developed:

  • The ability to analyse complex business environments to identify strategic opportunities and challenges, demonstrating advanced knowledge of strategic management principles and tools.
  • The capacity to evaluate customer-centric strategies by integrating principles from cognitive heuristics, decision-making, and customer experience management to improve business outcomes.
  • The skills to design innovative product and service experiences that are aligned with customer needs, utilising interdisciplinary approaches from CRM, AI, and customer journey mapping.
  • The expertise to lead cross-functional teams effectively in planning and executing strategies that enhance customer satisfaction, loyalty, and advocacy, fostering a customer-centric organisational culture.

  • The ability to synthesise data and customer insights to inform decision-making processes and develop actionable recommendations for enhancing customer experience and strategic business operations.
  • A critical understanding to assess the impact of strategic human resource management practices on organisational culture, leadership, and the overall customer experience, with an emphasis on talent development and employee engagement.
  • The ability to apply advanced management science techniques and decision analysis models to solve complex business problems, focusing on improving both operational efficiency and customer satisfaction.
  • The knowledge to develop comprehensive marketing strategies using simulation tools to anticipate market trends, consumer behaviours, and competitive dynamics, ensuring a cohesive and impactful customer experience across all touchpoints.

Non EU Applicants:

Total Tuition Fees: Eur 10,800
Yr 1: Eur 10,800 - Yr 2: NIL

You are viewing the fees for non EU nationals. Switch to EU nationals if you are a national of any country from within the EU/EEA.

After completing this course, you’ll be well-prepared to pursue a range of exciting careers. Roles such as marketing manager, where you’ll drive brand strategies and engage with customers, or customer experience manager, where you'll craft impactful customer journeys, are within reach. If you aspire to leadership, a project manager role will allow you to oversee initiatives that prioritise customer satisfaction and drive loyalty. With your newfound expertise, you could also progress towards becoming a management consultant or even a chief experience officer (CXO), helping companies place customers at the heart of their strategies. Remember that practical experience gained on the job will be essential in advancing to senior positions. While this programme gives you a solid foundation, hands-on experience is key to reaching leadership roles over time. With opportunities spanning industries like retail, technology, and consulting, this degree sets you up for a rewarding and impactful career.

Business Stream

 

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